SALON POLICIES
We’re looking forward to seeing you. Please review these details before your appointment, and call us at (716) 817-4416 if you have any questions.
Appointment Requests
Appointments submitted online are requests until our team reviews and approves them. Please watch for confirmation that your appointment has been accepted before considering it booked.
Cancellations & Rescheduling
Please give us at least 48 hours’ notice if you need to cancel or reschedule.
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You can make changes online up to 48 hours before your appointment.
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Within 48 hours, please call us at (716) 817-4416 as soon as possible. If you receive a confirmation text and cannot attend, you can also reply NO so our team knows to release your appointment.
Appointment Confirmations
We send a confirmation request 72 hours before your appointment and a reminder 24 hours before your visit. If we haven’t received your confirmation, we may send one final text from our salon phone asking you to reply YES to confirm or NO to cancel.
Appointments that remain unconfirmed 24 hours before the scheduled time will be released so we can offer that time to someone on our waitlist. If you need help confirming or changing your appointment, please call us at (716) 817-4416.
Late Arrivals
If you’re running late, please call us. We’ll let you know whether there is still enough time to complete your service or whether we need to reschedule.
Missed Appointments
If you can’t make your appointment, please let us know, even if the appointment time is close. If you’ve missed an appointment, call the salon and we’ll help you with next steps for booking again.
Pricing
Listed service prices are starting points. Final pricing may vary based on your hair’s length and density, the time required, and your desired result. Services are paid in full before leaving the salon.
Payments
We accept cash, checks, and cards. Please make checks payable to Morgan Salon & Co.
Card payments are subject to a 3.5% processing fee.
Product Exchanges or Service Concerns
Unopened products may be exchanged within two weeks of purchase. We do not offer refunds on products or completed services.
If you have a concern about your service, please contact the salon within one week of your appointment. Any follow-up visit must take place within two weeks of contacting us and with your original stylist, so you can discuss your concerns and explore what can be done to help.